How to Order
Selecting and ordering items online is relatively easy, but like most things if it is your first time its good to have a Guide. Please see below for detailed information on how to order and receive your shoes;
HOW TO SELECT AND ORDER;
- To start selecting, first you go our Shop Page; www.oga.shoes
- When you see the one you like to order, click on it, then select your options (size, quantity etc) and ADD TO YOUR CART
- If you need more, click and go back to Shop Page and select them one after the other and ADD TO YOUR CART.
- After selecting all the ones you want, click on the SHOPPING CART icon at the top of the website to VIEW YOUR CART.
- If everything is as you want, then PROCEED TO CHECK OUT, fill in you address, select your Payment Method and PLACE YOUR ORDER.
RECEIVING YOU ORDER;
- We prepare and ship out new orders within 1 to 3 working days.
- Delivery time to most countries; 1 to 2 weeks.
- The Exact Delivery Time for your order will be specified at Check Out.
- If you need to follow up on your order or payment at any time, please do not hesitate to => Contact Us.
Note; For most African Countries we ship to the major cities like; Johannesburg, Windhoek, Lagos, Nairobi, Kampala, Lusaka, Gaborone, Maputo, Accra etc. When your package arrives, the Cargo Company will contact you to come and pick up. If you are in a different city, you can send someone to pick up for you or you arrange directly with the Cargo Company to forward to your city by waybill. For most cities, the local delivery/waybill charge is usually about $3 to $6.
- For most designs, we make only 25 pairs.
- And when they are sold out we delete them online or update as OUT OF STOCK
- However, we also have a physical store in Guangzhou China where we sell to walk-in customers.
- So, sometimes you may order an item that had just sold out but haven’t been deleted online.
- If this happens, we will inform you so you choose a replacement.
- And if you don’t find a suitable replacement, we refund you.
100% SATISFACTION GUARANTEE;
- We check all shoes carefully before shipping.
- We know you will LOVE THEM!
- However, no company is perfect. If you ever receive a wrong or faulty pair, please you can return it.
- We also refund you the cost of the return shipping.
- Our aim is to have Very Happy and Satisfied Customers who will happily refer us to their friends.
FREQUENTLY ASKED QUESTIONS;
- Do you ship to my Country?
Answer; Yes, we ship to all countries
- How do I pay?
Answer; You can pay online with Credit/Debit card or Paypal. You can also pay offline with Bank Transfer, Western Union, Money Gram etc. In some African countries, we also have Local Money Transfer Agents we partner with; you pay them the equivalent in your currency and they help you send the money to us in China.
- Do you offer Payment on Delivery?
Answer; No we don’t. Payment on Delivery is mainly used for local purchases within a country; especially in developing countries. It is seldom used for international purchases. For additional transparency we use a Facebook Group for our business.
- How do I follow up on my Order?
Answer; Any time you need our assistance or need to follow up with your order please feel free to => Contact Us
- Are your Shoes Normal Fit?
Answers; Yes, they are normal fit; you should take your normal size. If you are not sure of your size, we recommend you buy only one pair first to try out before buying more.
- Do you do Wholesale or Custom Order?
Answer; Yes, we have our own factory. If you will like to make Custom or Bulk Order (100 pairs and above) please => let us know.
Have More Questions? Please => Get in Touch.
JOIN OUR FACEBOOK GROUP;
- For additional transparency, we use a Facebook Groups for our business.
- Also we also use the Facebook Group for Customer Service and new designs/shoes updates.
- So, we recommend you join;
- Oga Shoes Group; www.facebook.com/groups/ogashoes